STORE POLICY
TERMS AND CONDITIONS
These Terms and Conditions (the “Terms”) apply to our website, products and services made available for purchase on our website (the “Website”) and other content and services that are linked to these Terms (collectively, the “Services”). The Services are owned and operated by SIA "AY artistry" as by Arkus Balloons project owner. The terms “we”, “us”, and “our” refer to Arkus Balloons. AY artistry offers the Services to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein. For greater clarity, the terms “user” and “you” and “your” refer to the users of the Website. By accessing the Services, you agree to be bound by the following terms and conditions, including those additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the Services. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes. If you do not agree to these Terms, then you may not access the Services and must exit immediately. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our sites. This includes, but is not limited to, modifying, altering, updating, or adding Services from time to time, and working with any new or existing third parties as necessary to provide such Services to you. It is your responsibility to check this page periodically for changes. You can review the most current version of the Terms at any time on this page.
This website is intended to be used only by those who may be interested in purchasing balloons from us. You agree that we cannot be held responsible for issues arising from downloading, accessing, printing, copying or viewing the content found on this website for any reason. You agree that you will not modify, try to breach security features, manipulate or copy any portion of the website or information entering the shopping cart or attempt to view contents not intended for your viewing. You agree not to attempt to overload the server, manipulate the site in anyway or cause downtime to the site. Use of the website is at your own risk.
All efforts have been made to provide accurate product information and prices. We reserve the right to correct any errors and cancel orders placed where orders were placed under such errors including errors in pricing.
We reserve the right to cancel any order for any reason. Orders can be cancelled by the customer only when the order has not been shipped. Otherwise we can only refund the order less shipping costs once the goods are returned to us.
We reserve the right to wait for a check or money order to clear before shipping the goods. This can be up to twenty days from receiving the check or money order. In most cases we wave such right and ship the goods earlier. Orders placed by money order or check are reviewed, but not packed ahead of time. If you use the online checkout the inventory will be reserved in our system, but in some cases the goods may be sold out when the check or money order arrives. If we do not receive the money order within five (5) business days the inventory will be released and available to other customers.
The online inventory (quantity on hand, in stock) level is only a guide to the quantities believed to be available. The quantities available may be more or less or even zero versus what is shown online.
The product is used at the customers or users own risk. In no event shall us be liable for incidental or consequential damages or any other claims beyond the limited recovery of the purchase price of the goods.
Certain tradenames and trademarks on this website including the credit card logos and balloon brand names are not owed by us and are used only as intended to distribute and resell their product. Balloon pictures and balloon designs are also owned by their respective manufacturers. The design of the Website including all web design and images and logos not owned by other companies are the property of AY artistry and cannot be copied or used without permission.
PRIVACY & SAFETY
We understands the importance of protecting the privacy of the personal information of individuals and the importance of security of confidential information of all types. We have created this Privacy Policy (the “Policy”) to demonstrate our commitment to protecting your privacy.
By providing with your personal information through our website or any of our forms, you consent to the collection, use, and disclosure of such information in accordance with this Policy or for the purposes identified to you at the time you provided the personal information. Any secondary use of the personal information will only be processed with your express consent, except as required by law.
We collect information from you when you register on the website, place an order, enter a contest or sweepstakes, respond to a survey or communication such as email, or participate in another site feature.
The types of information we collect may include information relating to your:
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name;
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email address;
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address (mailing and/or shipping);
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phone number;
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credit card information; and
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other information.
We use collected information to allow us to better service you in responding to your customer service requests and to process your transactions. The credit card information collected on our website goes to our payment processors to complete the transaction. We do not store your credit card information.
Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. Most web browsers allow some control to restrict or block cookies through the browser settings; however, if you disable cookies you may find this affects your ability to use certain parts of our website or our services.
Third party service providers are not permitted to use collected information in any manner, except to help us conduct and improve our business. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice or as described below. The term "outside parties" does not include AY artistry or our affiliated companies. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you. We may also disclose personal information when permitted or required by law, to enforce our website policies, or protect ours or others' rights, property, or safety.
PAYMENT METHODS
Debit and Credit cards are accepted at check-out.
For Baltic countries we also accept direct bank transfer.
Cash payment is possible only when urgent door-to-door delivery requested and agreed.
RETURN & REFUND POLICY
We are committed to ensuring that you are satisfied with the party supplies you purchase from us. Please take a moment to review our updated return policy:
• You have 14 days from the date of receiving your order to request a return. Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
• If your order has already been shipped, we are unable to cancel it. However, if the order has not been shipped, you can request a cancellation.
• To be eligible for a return, the item must be unused and in its original packaging, proof of purchase is required.
• Contact us using contact form or whatsapp chat to initiate a return. Please include your order number, the reason for the return and media if available.
• Upon approval, we will provide you with a return authorization number and instructions on how and where to send the package. Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded.
• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited to the original method of payment. Please allow some time for your bank or credit card company to process and post the refund.